OWNERSHIP OF LICENCE AND/OR RESOURCES

1)     Introduction

The licence to access the Junior Golf Passport and all associated resources is granted to the club/facility, not to an individual.  Therefore, regardless of how payment is made, the Golf Foundation considers any resources (provided or purchased) to be the property of the club/facility.  Should the individual running the programme leave the club/facility, the resources should remain at the club/facility. 

2)     Reimbursement

If an individual requires reimbursement for all or part of the licence fee, or for resources purchased, as a result of leaving a club/facility or passing the running of the programme to another operator at the same club/facility, this is a matter between the individual and the club/facility or new operator.  The Golf Foundation will not provide reimbursements to an individual who leaves a licensed club/facility or where the programme is taken over by another operator.

RETURNS POLICY

3)     Introduction

We understand that from time to time you may wish to return an item(s) to us for a refund or exchange.

We have created this 30-day returns policy to enable you to return items to us in appropriate circumstances.

4)     Refunds and exchanges

Where you have no other legal right to return an item(s) and receive a refund or exchange, then you will be entitled to return an item(s) to us where:

i)      we receive the returned item(s) within 30 days following the date of registration;

ii)     the returned item(s) is complete, unused, undamaged and otherwise in a condition enabling us to re-sell the item(s) as new;

The cost of returning the item(s) to us is your responsibility.

We will exchange, or give you a refund for the full price, of any item(s) properly returned by you in accordance with the terms of this returns policy excluding the cost of returning the item(s) to us.

5)     Returns procedure

In order to take advantage of your rights under this returns policy, you must:

i)      E-mail development@golf-foundation.org to request a refund and we will contact you.

ii)     You will be asked to mail your returned item(s) to:

Junior Golf Passport (Returns)
The Golf Foundation
Ambition Broxbourne Business Centre
Pindar Road
Hoddesdon
Hertfordshire
EN11 0FJ

iii)    Include in your package a signed letter stating the reason for your return and the original receipt.

The item(s) is your responsibility until it reaches us. Therefore, for your own protection it is recommended that you send the parcel using a delivery service that insures you for the value of the goods.

6)     Improper returns

Where you return an item(s) in contravention of this policy (and where you do not have any other legal right to return the item(s)), we will not refund or exchange the item(s).

PAYMENT POLICY

1)     Accepted methods of payment

The following methods of payment are accepted:

i)      Credit Card

ii)     Cheque

iii)    Cash (strictly by prior arrangement)

2)     Credit card charges

Your credit card will be charged when you register on the Junior Golf Passport or when you make a purchase via the website.

If we are not able to fulfill your order for any reason your credit card will be refunded.

3)     Cheques

Cheques should be made payable to ‘The Golf Foundation’ and be sent to:

The Golf Foundation
Ambition Broxbourne Business Centrel
Pindar Roadt
Hoddesdon
Hertfordshire
EN11 0FJ

If cheques fail to clear, you must either make alternative arrangements for payment or return all items sent to you.

SHIPPING POLICY

1)     Turnaround

All orders are usually shipped within five working days of the registration payment or purchase payment being received.

2)     Carrier

Normally, we use DPD to deliver larger orders.  Smaller orders may be delivered using Royal Mail.

3)     Order tracking

If a tracking facility is available, we will obtain information about the status of your order on request.

4)     Post and packing rates

There is no post and packing charge for orders sent to addresses within the United Kingdom.

5)     Back orders

If an item(s) goes on back order we will ship you the part of your order that is in stock. When the item(s) becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

PRIVACY POLICY

1)     Introduction

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

2)     What information do we collect?

We only collect information that we need that is related to your order. This includes your:

i)      Billing address

ii)     Shipping address

iii)    Email address

iv)    Credit card information

3)     How is my information used?

Your information is only used to fulfil your order. We do not sell or redistribute your information to anyone.

4)     Security and storage

Only your order data, billing, shipping, and order contents data is stored on our server. We do not store your credit card data.

INTELLECTUAL PROPERTY

1)     Ownership

All intellectual property related to the Junior Golf Passport is owned by the Golf Foundation.

2)     Usage

Licensed users of the Junior Golf Passport may use the name, marks and imagery related to the Junior Golf Passport for the sole purpose of promoting the programme.  Usage for other reasons is strictly prohibited.

3)     Sponsorship

Under no circumstances should a licensed user attempt to secure sponsorship for the Junior Golf Passport or give the impression that the Junior Golf Passport is supported by a sponsor other than any relationships negotiated directly by the Golf Foundation.